Privacy Policy

This Privacy Policy applies to:

• The RenoAI website and web application
• Any mobile or future applications operated by RenoAI
• All AI-powered design tools, assistants, and visual features
• Customer support, communications, and subscriptions

This Policy does not apply to third-party websites or services linked from RenoAI.

We collect information strictly to operate, improve, and secure our Services.

2.1 Information You Provide Voluntarily

When using RenoAI, you may provide:

• Uploaded images of rooms or spaces for design visualization
• Account details such as name, email address, and login credentials
• Design preferences, prompts, or inputs shared with AI tools
• Communication data, including messages sent to support or feedback submissions
• Billing information when subscribing to paid plans (processed via secure third-party payment gateways)

RenoAI does not require unnecessary personal details to function.

2.2 Information Collected Automatically

We automatically collect certain technical and usage information, including:

• IP address and approximate geographic location (city/state level)
• Device type, operating system, browser type, and screen resolution
• Pages visited, features used, and session activity
• Date, time, and duration of visits
• Referral sources

This data helps us improve performance, stability, and user experience.

2.3 Cookies and Similar Technologies

RenoAI uses cookies and similar technologies to:

• Maintain login sessions
• Store user preferences
• Analyze usage trends and platform performance
• Improve speed and reliability

You may disable cookies through your browser, though some features may not function correctly.

Uploaded images are central to RenoAI's functionality.

• Images are processed only to generate AI-based design outputs
• Images are not made public or discoverable
• Images are not sold, licensed, or shared for advertising purposes
• RenoAI does not claim ownership over your images
• Images may be temporarily stored to enable design history, editing, or downloads
• You may delete uploaded images and generated designs at any time

RenoAI does not attempt to identify individuals, faces, or personal details within images.

RenoAI uses artificial intelligence and computer vision systems to analyze room images and generate design outputs.

• AI systems evaluate spatial layout, lighting, proportions, and visual context
• Design results are generated algorithmically, not manually
• Aggregated and anonymized usage patterns may be analyzed to improve system accuracy
• Personally identifiable information is not used to train AI models
• AI outputs are intended for visualization and planning purposes only

RenoAI does not provide architectural, engineering, or construction guarantees.

We use collected data for the following purposes:

• To deliver AI-generated room designs and visualizations
• To personalize design experiences and feature access
• To process subscriptions and payments
• To communicate service updates, notices, or support responses
• To monitor usage, performance, and platform stability
• To prevent fraud, misuse, or unauthorized access
• To comply with legal and regulatory obligations

We do not use personal data for unrelated advertising.

Payments are handled through secure third-party payment processors.

• RenoAI does not store full credit card details
• Payment providers process data in accordance with industry security standards
• Billing records may be retained for legal and accounting compliance

All transactions are encrypted and secured.

RenoAI shares information only when necessary and under strict controls.

7.1 Service Providers

We may share limited data with:

• Cloud hosting and storage providers
• Analytics and monitoring services
• Payment processors
• Customer support platforms

All service providers are contractually obligated to protect user data.

7.2 Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Protect the rights, safety, or security of RenoAI, users, or the public

RenoAI retains personal information only for as long as it is reasonably necessary to fulfill the purposes for which it was collected.

Uploaded room images, design outputs, and user-generated content are stored to allow users to access, modify, or download their designs during active use of the platform.

Account-related information is retained for as long as an account remains active or as required to provide ongoing services, resolve disputes, enforce agreements, or comply with legal and regulatory obligations.

When data is no longer required for operational, legal, or security purposes, it is securely deleted or anonymized in accordance with industry-standard data handling practices.

RenoAI takes data security seriously and implements appropriate technical, administrative, and organizational measures to protect user information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures include encrypted data transmission, secure server infrastructure, controlled internal access, and regular system monitoring. Access to personal data is limited to authorized personnel who require it for operational purposes.

While we follow widely accepted security standards to safeguard information, no method of storage or transmission over the internet can be guaranteed to be completely secure.

Users may have certain rights regarding their personal data, depending on their location and applicable laws. These rights may include the ability to access, correct, update, or delete personal information associated with their account.

Users may also have the right to restrict or object to certain types of data processing or to withdraw consent where consent has been previously provided. RenoAI provides reasonable mechanisms for users to exercise these rights by contacting our support team. Requests will be reviewed and addressed in accordance with applicable legal requirements and verification procedures.

RenoAI operates globally, and user information may be processed or stored on servers located outside the user's country of residence.

When personal data is transferred across international borders, RenoAI takes reasonable steps to ensure that appropriate safeguards are in place to protect such data, consistent with applicable data protection laws.

These safeguards may include contractual protections, secure infrastructure, and compliance measures designed to maintain data integrity and confidentiality regardless of location.

RenoAI is intended for use by individuals who are at least 13 years of age. We do not knowingly collect, use, or store personal information from children under the age of 13.

If we become aware that personal data has been collected from a child without verified parental consent, we will take appropriate steps to delete such information promptly. Parents or guardians who believe that a child has provided personal information to RenoAI may contact us to request its removal.

The RenoAI platform may contain links to third-party websites, tools, or services for convenience or informational purposes.

RenoAI does not control and is not responsible for the privacy practices, content, or data handling policies of third parties.

Users are encouraged to review the privacy policies of any external services they access through links on the platform. Any interaction with third-party services is subject to the terms and privacy policies of those providers.

RenoAI may update this Privacy Policy periodically to reflect changes in legal requirements, platform functionality, or data handling practices.

When updates are made, the revised Privacy Policy will be posted on this page with an updated effective date. Users are encouraged to review this policy regularly to stay informed about how their information is protected. Continued use of the RenoAI platform after changes are published constitutes acceptance of the updated Privacy Policy.